Nokia Care Suite 5.0 2011.48.3.62879

Nokia Care Suite Product Support Tool 5.0 is available. It provides support for the Nokia Windows Phones (Lumia) and the latest S40 series devices. Installation package and latest version of User Guide Document are attached.

This is a totally new version of the Nokia Care Suite PST. It does not replace the previous release (Nokia Care Suite 4.0 / 2011.38.1), but adds support for the new products and their features when installed on the same PC.

PST release 5.0 can be installed on the same PC with all current Nokia Service Software Applications, but simultaneous use with earlier PST version 4.0 is not possible
Bulletin Content

Version 1: 2.12.2011 Initial version

New features in the Care Suite 5.0

Support for new products: RM-761, RM-762, RM-763, RM-781, RM-799, RM-800, RM-801, RM-803, RM-809, RM-819
Product Information and Type label Printing for RM-801, RM-803, RM-809, RM-819
Refurbishment and Recovery for RM-803 and RM-809
Hardware Wizard replaced by separate tests
No Online use – Care Suite 5.0 is an Offline tool

Changes & Error corrections from previous version


Please note:

Online download functions have been disabled. Please use the Nokia Data Package Manager Tool (SR1774) for downloading product SW files from The Nokia FiRe
Only the new Common Data Package Location (SR1315) is supported by default. If you need to use other Data Package Locations, they need to be added to the preferences manually
Do not use Care Suite 4.0 and 5.0 simultaneously. They can be installed on the same PC and launched from the Nokia Application Launcher but not run at the same time.
If it seems that all features are not available on the left hand side of the screen, please click the small arrow next to the list. More features will be shown. This may happen if your screen is not maximized.
Lumia / Windows phones will reboot when they are disconnected – please wait for the phone to restart
The use of Microsoft Zune is not required when you work on the Nokia Windows Phones
If you wish to use the Zune, it must be installed on PC before Nokia Care Suite 5.0
Installatioin of FUSE drivers may take a long time. Therefore it is recommended that the Windows Automatic Driver Installation is disabled from the Control panel. Please go to Windows Control Panel -> System ->Advanced System Settings ->Hardware ->Device Installation Settings and select “Never install driver software from Windows Update”

Instructions for installation & use

User guide document and elearning material for Care Suite are downloadable from Nokia Online (NOL). Please check the availability of documentation from your local NOL (
Care Suite 5.0 can be installed on the PC with all current Service Software versions which use the FUSE connection manager, but not run simultaneously with Care Suite 4.0.
Before you start Phoenix or care Suite installation to Windows 7 the User Account Control (UAC) should be turned off from Windows Control Panel settings.
Please ake sure that you have all the latest Windows updates installed.
Care Suite installation and use does not require that a dongle (PK-1, PKD-1 or FLS-5) is connected to PC. FLS-5 is only used for FBUS communication to phones which do not support direct USB connection

Known errors & limitations

FLS-5 Drivers included in the installation package do not support 64-bit WIndows operating systems. Therefore Care Suite PST can not be used for servicing phones which use FLS-5 (USB_FBUS) connection.
Please do not use diacritical signs when selecting installation path for NCS, especially on Windows XP
When performing “Recovery” to RM-763, Product Support Tool may crash after operation has been successfully completed. This will not harm the procust if it can be started normally

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