New version of the Nokia Care Suite Product Support Tool 5.0 is available. It provides support for the Nokia Windows Phones (Lumia) and the latest S40 series devices.
This new version of the Nokia Care Suite PST does not replace the Nokia Care Suite 4.0 (v.2011.50.2), but adds support for the new products and their features when installed on the same PC.
PST release 5.0 can be installed on the same PC with all current Nokia Service Software Applications, but simultaneous use with earlier PST version 4.0 is not possible
New features in the Care Suite 5.0
Support for new products: RM-813, RM-817
Type Label Printing enabled for RM-817
Refurbishment flashing enabled for RM-801 and RM-817
Recovery Flashing enabled for RM-817. Please see chapter 3 for instructions
Multi Refurbishment Flashing enabled for RM-803, RM-809 and RM-817
Multi IMEI Reader
Changes & Error corrections from previous version
When servicing Nokia Windows Phones / Lumia Series devices:
Microsoft Zune must be installed on same PC
Working Ethernet cable must be connected to PC
Recovery instructions for Nokia Windows Phones / Lumia Series Devices:
Disconnect all devices from PC
Select “No Connection”
Go to “File” – menu and open correct product type manually
Select Data Package
Within 30 seconds
Press “Volume Up” and “Power” – keys simultaneously and keep them pressed
Connect USB cable to device
When flashing process begins, you can release the “Volume Up” and “Power” – keys
Online download functions have been disabled. Please use the Nokia Data Package Manager Tool (SR1774) for downloading product SW files from The Nokia FiRe
Only the new Common Data Package Location (SR1315) is supported by default. If you need to use other Data Package Locations, they need to be added to the preferences manually
Do not use Care Suite 4.0 and 5.0 simultaneously. They can be installed on the same PC and launched from the Nokia Application Launcher but not run at the same time.
If it seems that all features are not available on the left hand side of the screen, please click the small arrow next to the list. More features will be shown. This may happen if your screen is not maximized.
Lumia / Windows phones will reboot when they are disconnected – please wait for the phone to restart
Microsoft Zune must be installed when servicing Nokia Windows Phpnes / Lumia series devices.
Microsoft Zune, it must be installed on PC before Nokia Care Suite 5.0
Installation of FUSE drivers may take a long time. Therefore it is recommended that the Windows Automatic Driver Installation is disabled from the Control panel. Please go to Windows Control Panel -> System ->Advanced System Settings ->Hardware ->Device Installation Settings and select “Never install driver software from Windows Update”
PC must be connected to network, meaning that Ethernet cable must be connected to PC and connection needs to be cofigured to work properly. PC must be able to connect to for example internal network, but it is not necessary that PC has an online connection to Internet.
Known errors & limitations
Start Care Suite PST 5.0 first, then connect Lumia Series Devices. Do not start PST 5.0 with Lumia Devices already connected. This may result in device detection / phone information reading failure. If this happens, you need to change the device to a new USB port, device detection and information reading will fail if device is connected to the same connection.
FLS-5 Drivers included in the installation package do not support 64-bit WIndows operating systems. Therefore Care Suite PST can not be used for servicing phones which use FLS-5 (USB_FBUS) connection.
Please do not use diacritical signs when selecting installation path for NCS, especially on Windows XP
When performing “Recovery” to RM-763, Product Support Tool may crash after operation has been successfully completed. This will not harm the product if it can be started normally.
Recovery or Refurbishment Flashing for Lumia Series Devices may fail on first atempt. Please try again, it works the second time around
Multi IMEI Reader fails on a clean PC with new Operating System. Workaround: Connect a Nokia Device to PC and select “Mass Storage Mode” from device UI. Once the first connection in Mass Storage Mode works, problem will not occur anymore.
When multi refurbishing 3 or more Lumia Series devices, wait for all drivers to be installed before starting procedure. If al drivers have not been installed, procedure will fail but phones will be OK
Pictures will disappear during Series 40 device SW Update. This is related to product specific data package configuration