New version of the Nokia Care Suite Product Support Tool 5.0 is available. It provides support for the Nokia Windows Phones (Lumia) and the latest S40 series devices.
This new version of the Nokia Care Suite PST does not replace the Nokia Care Suite 4.0 (v.2011.50.2), but adds support for the new products and their features when installed on the same PC.
PST release 5.0 can be installed on the same PC with all current Nokia Service Software Applications, but simultaneous use with earlier PST version 4.0 is not possible
New features in the Care Suite 5.0
Support for new products: RM-696, RM-724, RM-725, RM-802, RM-807, RM-810, RM-811, RM-827, RM-832, RM-833, RM-834, RM-835, RM-836, RM-849, RM-837, RM-871
Full feature set enabled for RM-761, RM-763, RM781, RM-799, RM-800, RM-813, RM-807,
Multi SW Updater is enabled.(It is not enabled for all devices.) The recommendation is to use it with up to five devices that are the same model and start the refurbish to every device simultaneously.
CDMA Phone Info for Lumia CDMA devices is added.
CDMA phone info added also to refurbish log.
Recovery is enabled also for Nokia Lumia 800
AT&T refurbish XML format is supported also in Multi SW Updater.
Camera configuration for RM-724, RM-725 is added.
FiRe online functionality is enabled
Life Timer display for Lumia devices is supported
Changes & Error corrections from previous version
PC must be on-line in a sense that at least Ethernet connection with internal network or other PC needs to be configured and working.Internet connection is not required.
Driver installation for Fuse drivers takes very long time so windows automatic driver installation is recommended to be disabled.
Go to: Control Panel -> System -> Advanced System Settings -> Hardware -> Device Installation Settings-> Never install driver software from Windows Update.
The necessary functionality of NokiaUsbReqTool.zip is integrated into this release.
It is meant for resolving occasional Lumia refurbish failure on Windows XP machines.
The root cause of the refurbish failure is that device driver installation can’t be finished in time on XP.
Device gives timeout after 30 seconds. After driver installation has failed once, every retry will fail on the same port with the similar devices.With NokiaUsbReqTool.zip, serial number can be ignored with device PID. In practice it means that drivers will be installed only once per physical port.
When servicing Nokia Windows Phones / Lumia Series devices Microsoft Zune installation is not required anymore
Only the new Common Data Package Location (SR1315) is supported by default. If you need to use other Data Package Locations, they need to be added to the preferences manually
Do not use Care Suite 4.0 and 5.0 simultaneously. They can be installed on the same PC and launched from the Nokia Application Launcher but not run at the same time.
If it seems that all features are not available on the left hand side of the screen, please click the small arrow next to the list. More features will be shown. This may happen if your screen is not maximized.
Lumia / Windows phones will reboot when they are disconnected please wait for the phone to restart
Installation of FUSE drivers may take a long time. Therefore it is recommended that the Windows Automatic Driver Installation is disabled from the Control panel. Please go to Windows Control Panel -> System ->Advanced System Settings ->Hardware ->Device Installation Settings and select “Never install driver software from Windows Update”
PC must be connected to network, meaning that Ethernet cable must be connected to PC and connection needs to be configured to work properly. PC must be able to connect to for example internal network, but it is not necessary that PC has an online connection to Internet.
Known errors & limitations
FLS-5 Drivers included in the installation package do not support 64-bit WIndows operating systems. Therefore Care Suite PST can not be used for servicing phones which use FLS-5 (USB_FBUS) connection.
Please do not use diacritical signs when selecting installation path for NCS, especially on Windows XP
Recovery or Refurbishment Flashing for Lumia Series Devices may fail on first atempt. Please try again, it works the second time around
Automatic Application Update has been disabled.
Pictures will disappear during Series 40 device SW Update. This is related to product specific data package configuration
Asha drivers don’t install when devices are connected via USB hub (on win7).
Hub works if user installs drivers first via straight USB connection.