New version of the Nokia Care Suite Product Support Tool 5.0 is available. It provides support for the Nokia Windows Phones (Lumia), the latest S40 series devices and products supported by the Testing and Tuning tool. Installation package and latest version of User Guide Document are attached.
For the products that are not supported in this release, old PST and Multi SW Updater version 2011.50.2 or Phoenix release needs to be used.
New version of Application Launcher with FiRe authentication:
New Care Pro channel requires login. Currently used Care Suite external channel is still available, it doesn’t require login.
In the future (P1 2013 is the target), Care Suite external channel will be ramped down.(SR3456)
If user gives NOL login credentials three times wrong, the account will be blocked for security reasons.
If account is blocked please try again in half an hour.
New version of Fuse UI. Functionalities are basically the same.
Data package download solution is renewed.
WP8 HW components’ ids are added to product info. They can be shown in test mode.
WP8 ALS and proximity sensor calibrations are added for RM-846, RM-867, RM-822 (SR3457).
WP8 gyroscope calibration is added for RM-867, RM-822.
Detailed recovery instructions with pictures are updated for RM-846.
WP8 device reboot is implemented to be done every time when problem occurs during flashing and device would stay in interrupted flash mode.
WP8 microphone test is improved.
Changes & Error corrections from previous version
Dynamic camera configuration solution is fixed.
DP selection bug in WP8 manual recovery is fixed.
WP8 battery level check is improved so that real battery level check is done for device with PR1.1 SW. (For older SW versions the UI notification is shown every time in the beginning of a refurbish operation.
Offline installation: Uninstall previous version (2012.44.5) manually before installing this version.
Only the new Common Data Package Location (SR1315) is supported by default. If you need to use other Data Package Locations, they need to be added to the preferences manually.
Do not use Care Suite 4.0 and 5.0 simultaneously. They can be installed on the same PC and launched from the Nokia Application Launcher but not run at the same time.
If it seems that all features are not available on the left hand side of the screen, please click the small arrow next to the list. More features will be shown. This may happen if your screen is not maximized.
Lumia / Windows phones will reboot when they are disconnected – please wait for the phone to restart
Installation of FUSE drivers may take a long time. Therefore it is recommended that the Windows Automatic Driver Installation is disabled from the Control panel. Please go to Windows Control Panel -> System ->Advanced System Settings ->Hardware ->Device Installation Settings and select “Never install driver software from Windows Update”
PC must be connected to network, meaning that Ethernet cable must be connected to PC and connection needs to be configured to work properly. PC must be able to connect to for example internal network, but it is not necessary that PC has an online connection to Internet.
Known errors & limitations
Informing user about corrupted data package doesn’t work. Error message is not shown in case data package is corrupted
Battery level check UI notification is shown every time before flashing of WP8 device because battery level check is not yet supported on device side.
FLS-5 Drivers included in the installation package do not support 64-bit WIndows operating systems. Therefore Care Suite PST can not be used for servicing phones which use FLS-5 (USB_FBUS) connection.
Please do not use diacritical signs when selecting installation path for NCS.
Recovery or Refurbishment Flashing for Lumia Series Devices may fail on first attempt. Please try again, it works the second time around
Pictures will disappear during Series 40 device SW Update. This is related to product specific data package configuration Asha drivers don’t install when devices are connected via USB hub (on win7). Hub works if user installs drivers first via straight USB connection.
PST release 5.0 can be installed on the same PC with all current Nokia Service Software Applications, but simultaneous use with earlier PST version 4.0 is not possible
RM-761, RM-763, RM-781, RM-799, RM-800, RM-813, RM-884, RM-803, RM-809, RM-807, RM-832, RM-834, RM-810, RM-811, RM-812, RM-827, RM-837, RM-871, RM-808, RM-823, RM-802, RM-835, RM-836, RM-849, RM-724, RM-725, RM-819, RM-801, RM-596, RM-601, RM-609, RM-626, RM-639, RM-640, RM-659, RM-662, RM-670, RM-675, RM-679, RM-691, RM-692, RM-693, RM-694, RM-702, RM-704, RM-707, RM-718, RM-730, RM-749, RM-750, RM-754, RM-772, RM-774, RM-775, RM-776, RM-779, RM-766, RM-767, RM-768, RM-696, RM-714, RM-872, RM-873, RM-862, RM-863, RM-864, RM-824, RM-825, RM-826, RM-845, RM-867, RM-846, RM-852, RM-821, RM-820, RM-822, RM-889, RM-898, RM-907, RM-878, RM-838, RM-843, RM-844, RM-911, RM-913, RM-914, RM-915, RM-917, RM-918, RM-923, RM-885, RM-887, RM-860