Phoenix Service Software 2012.50.001.49220(2014.01.13)

Version 2: 13.01.2014: New Product API installation package and new cmntucsonui.dll added to fix BB5 Certificate Restore error
Please use these additional components only if you experience problems with BB5 Certificare Restore (RM-799, RM-863). Error message “.. Failed to write Tucson data, Security: writing Simlock data, product returned signature error..:”
Development of Phoenix service software has been discontinued, complete installation packages will not be released anymore. Therefore these components must be used to update Phoenix.

Install latest Phoenix service software (version in this article)
Run TSS_Product_API.exe
Select “Install Product API” – option
After TSS_Product_API has been installed, copy “cmntucsonui.dll” to following directory on your PC. please replace the existing version of dll with new one.
C:\Program Files (x86)\Nokia\Phoenix – directory on 64 bit machine
C:\Program Files\Nokia\Phoenix -directory on 32 bit machine

Main component versions in the release:
Product API 2012.46.2.49145
Nokia Connectivity Cable USB Driver Version
Flash Update Package 12.49.0
FUSE Connection Manager v 2012.51.1

Error Corrections & changes:
New products: RM-647
New products are not implemented to Phoenix anymore. Phoenix development is closed.

Phoenix installation requires a network connection if DOT.NET framework 4.0 is not installed on PC
(.NET framework is downloaded from web during phoenix installation).

New common data package location in use. Please see document SR1315 in KICS Information Center for further information.
All Nokia Service Software Applications will use following location for product specific data:
– Windows XP: C:\Documents and Settings\All Users\Application Data\Nokia\Packages
– Windows 7: C:\Program Data\Nokia\Packages

Please see articles SR1774 for more information on the use of Nokia Data Package manager – tool, and article SR1854 for more information on the Nokia Service Application Manager Tool.
During installation, Data Packages should be installed in these directories, if they install to any other location by default. Target folder for local data packages can be changed in the installation wizard manually.
This version contains the latest Tucson components. Therefore do not use Tucson Add-On Installation Packages.
Before you start Phoenix or Care Suite installation to Windows 7 the User Account Control (UAC) should be turned off from Windows Control Panel settings.
For more information concerning new options in “Firmware Update” – menu and their use, Please see documents SR1313 and SR1659 in KICS Information Center.
Tucson operations combined with “flash” – option are now handled in the same way as “refurbishment”, which requires Mass Memory Content File to be available.
Use of Flash option simultaneously with product code change for USB Only phones is restricted. It is recommended to flash phone separately with Firmware Update. Please refer to product specific instructions.
Connection media to FLS-5 must be configured to be “USB_FBUS”, after FLS-4 support has been removed FBUS does not work anymore with FLS-5

FLS-5 drivers do not support 64 bit OS, so phones using FLS-5 /USB_FBUS connection can not be serviced in 64 bit operating systems
N9- RM-696 Product Code change still unreliable
Product code change is not working with RM-838, RM-852, RM-843. Please use Product identity tool (SR2872)
Energy Management Calibration should not be performed for products using the “Quantum” engine (RM-689, RM-702, RM-704 and other product using the same engine)
Software downgrade with Tucson system is only possible for BB 5.0 products supporting the Data Package 2 concept.
Flashing with setup FLS-5, SS-46 and product specific adapter is not supported anymore. FLS-5 can be used with other product specific cables and adapters, but not with SS-46 Interface Adapter.
If you install old DCT-4 data packages, Flash Update Package File installation path may be wrong. This is caused by very old DCT-4 data packages which contain Flash Update Package and overwrite current information during installation. If you experience problems when updating FPS-x prommers, please check that Phoenix “Prommer maintenance” is looking for the files from the correct location which is “C:\Program Files\Common Files\Nokia\Tss\Flash”. If not, Phoenix will show error “Update via ini – file failed”. In this case, select “Update” from that Phoenix “Prommer maintenance” – UI, browse to correct directory and select “fpsxupd.ini” for all other prommers except the FPS-8.
FPS-21 flashing for RX-51 works only with TCPIP connection. FPS-21 prommer with new HW version 11 has been released to correct this. Sales pack code is 0089J83 , old HW version is not delivered anymore
Please refer to product specific documents and instructions concerning the limitations of the RX-51 product
When version 2010_12_8_42304 or newer with FUSE connection manager is installed on top of older Phoenix versions, there may be an additional delay of several minutes when you start Phoenix for the first time. Please wait patiently; Phoenix will start after configuration is finished.
After you close Phoenix, it may not restart. To rectify this:
– Use Windows Task Manager to manually shut down phoenix.exe and FuseService.exe processes, or optionally restart your PC
It is not possible to program Mass Media Content file to some devices over direct USB cable connection, due to the large size of the file. For these models a feature called “Media Check” has been implemented. When this type of product is connected to service software / PC via direct USB cable the refurbishment option will be disabled. Please use a flash prommer. Affected products using Media Check are: RM-122, RM-175, RM-176, RM-186, RM-246, RM-247, RM-296, RM-297, RM-320, RM-462, RM-472, RM-484, RM-505, RM-555, RM-559
To be able to use the help files in Windows 7 you need to install Windows Help program (WinHlp32.exe) for Windows 7. Ways to locate WinHlp32.exe:
– Start Phoenix with online connection to Internet, select “Help” and “Phoenix help”. Click the “Microsoft Help and Support” website link. Download WinHlp32 and install it.- Go to Type “WinHlp32” to “Search” – field. Locate Windows Help program (WinHlp32.exe) for Windows 7 and install it
When using flash prommers, only one connection type to one prommer is allowed. Please use either NFPD USB or NFPD TCPIP connection to one prommer, not both connections to same prommer

Supported operating systems
Windows 7 32 Bit version
Windows 7 64 Bit version (Please note that FLS-5 drivers do not support Win 7 64 bit OS, therefore FLS-5 can not be used in this operating system)

Phoenix installation requires a network connection if DOT.NET framework 4.0 is not installed on PC[Microsoft .NET Framework 4 (Standalone Installer)], if you have installed it, you can ignore this.
(.NET framework is downloaded from web during phoenix installation).

Original: Download Now

Cracked: Download Now

TSS_Product_API: Download Now

cmntucsonui.dll: Download Now

For India: Original / CrackedTSS_Product_APIcmntucsonui.dll

307 Replies to “Phoenix Service Software 2012.50.001.49220(2014.01.13)”

  1. i cant find my product code for RM-495 it goes like this. ”Neither DP1.0 nor DP2.0 was found for the Product or the Product cannot be identified” please help. asap! :/

  2. I download and install new phoenix when i open there is no download package option will u plz help me

  3. Hi I don’t see product (RM-957 Nokia 208) from “open product ” after downloading Nokia Data packages Manager.

  4. no puedo ingresar a phoenix me sale este mensaje a lo que se termina de instalar no se que hacer si me dan alguna sugerencia

    The following errors occurred during the loading and initialisation

    of TSS Product API. Phoenix will not be fully functional.

    Please reinstall Phoenix to fix the problem.

    Could not create Product API Loader.

    Could not set Product Detection mode.

    Could not pass data package path to Product API.

  5. is it (Phoenix Service Software ) compatible with window 8 and 8.1
    i installed the cracked version on window 8 and 8.1 the software is installed properly but when i update there firmware my PC restarted and corrupt my graphic card driver error msg was “kernel security check failure ”
    i have done recovery from reinstall disc
    i try on nokia ovi software updated success fully

    then i try Phoenix Service Software again but problem continues (my PC restarted and corrupt my graphic card driver error msg was “kernel security check failure ” blue screen)

  6. I had working Nokia E5-00, i started flashing with cracked version of phoenix but couldn’t complete. what can i do?

      1. log is as following:
        Flashing started
        Creating product data items list
        Product data items list created
        Backup not required
        Started product mode change
        Product mode change complete
        Flashing phone
        Verifying communication to device…
        Scanning image files…
        Loading secondary boot code: 15168 bytes
        Secondary boot loaded
        BB Asic Index is: 00
        Asic ID is: 000000030000022600010007600C192102031104
        BB Asic Index is: 00
        EM Asic ID is: 00001040
        BB Asic Index is: 00
        EM Asic ID is: 00001030
        BB Asic Index is: 00
        Public ID is: 26C00005DED5034406A1C8E15B0A649DDE2D92F4
        BB Asic Index is: 00
        Asic Mode ID: 00
        BB Asic Index is: 00
        Hash: 916F75217F32081248B15C38DFC8E81B
        BB Asic Index is: 00
        ROM ID: E693EF0DAC22615B
        BB Asic Index is: 00
        Device type is: 05
        Device Index is: 00
        Manufacturer code: 0000
        Device ID: 0000
        Extended device ID: 0000
        Revision ID: 0000
        BB Asic Index is: 00
        Device type is: 04
        Device Index is: 00
        Manufacturer code: FFFF
        Device ID: 0000
        Extended device ID: 0000
        Revision ID: 0000
        BB Asic Index is: 00
        Device type is: 00
        Device Index is: 00
        Manufacturer code: 0000
        Device ID: 0000
        Extended device ID: 0000
        Revision ID: 0000
        BB Asic Index is: 00
        Device type is: 00
        Device Index is: 01
        Manufacturer code: 0000
        Device ID: 0001
        Extended device ID: 0000
        Revision ID: 0000
        BB Asic Index is: 00
        Device type is: 03
        Device Index is: 00
        Manufacturer code: 00EC
        Device ID: 0068
        Extended device ID: 0000
        Revision ID: 0131
        Loading update server code: 869872 bytes
        Update server loaded
        Asic CMT: Start programming 318109 KB…
        Asic CMT: Programming data sent: 0%
        Asic CMT: Programming data sent: 10%
        Asic CMT: Programming data sent: 20%
        Asic CMT: Programming data sent: 30%
        Asic CMT: Programming data sent: 40%
        Asic CMT: Programming data sent: 50%
        Asic CMT: Programming data sent: 60%
        Asic CMT: Programming data sent: 70%
        Asic CMT: Programming data sent: 80%
        Asic CMT: Programming data sent: 90%
        Asic CMT: Programming data sent: 100%
        Programming complete
        Asic CMT: Verifying communication to device…
        Waiting for communication response: 25
        Waiting for communication response: 24
        Waiting for communication response: 23
        Waiting for communication response: 22
        Waiting for communication response: 21
        Waiting for communication response: 20
        Waiting for communication response: 19
        Waiting for communication response: 18
        Waiting for communication response: 17
        Waiting for communication response: 16
        Waiting for communication response: 15
        Waiting for communication response: 14
        Waiting for communication response: 13
        Waiting for communication response: 12
        Waiting for communication response: 11
        Waiting for communication response: 10
        Waiting for communication response: 9
        Waiting for communication response: 8
        Waiting for communication response: 7
        Waiting for communication response: 6
        Waiting for communication response: 5
        Waiting for communication response: 4
        Waiting for communication response: 3
        Waiting for communication response: 2
        Waiting for communication response: 1
        Error 0x8401F121 communicating to phone. Unable to verify comm.
        Warning: Unable to communicate to product after flashing
        ERROR: Unable to detect device 0x8401F145. Check USB connection
        Unable to set the phone to flash mode. Unable to flash.
        Verifying communication to product (before flash finalizing)
        Failed to verfy communication to product

        1. thanx a lot.
          how to change its product code?
          can’t we flash the older version?

  7. pls help me,I cant flash my asha 201 with phoenix and nokia suite as well please what do I do? I cant use whatsapp or download signed applications.

  8. can i flash nokia 210- rm 924? using phoenix? how can i know the version of my phone? my phone’s dead.

    1. I downloaded Phoenix 2010 Creacked to flash it but it said ” Cannot load, the product RM-924 is not recognised.”
      Google this message, some websites say one way could solve this: write a sentence in to phoenix.ini
      restarted Phoenix, scaned phone, failed with a notice window(blank window, no any messages).

      As I see, maybe the Phoenix version is too old to recognize this phone.
      Download the latest version:Phoenix_Service_Software_2012.50.001.49220_Cracked
      when I installed it, some errors emerged “C:\Program Files(x86)\Nokia\Phoenix\Phoenix_Service_Software.msi An error occurred while trying to copy a file: The source file is corrupted.”
      By the way, my computer :Windows 7 Ultimate X64 SP1 and running the installation as administrtor.

    1. If you don’t have a Phoenix box, you can’t install the original version successfully, if Phoenix did not recognize your phone, please check your drivers.

  9. When i start nokia phoenix it shows intall nokia dongle and try to start again
    can any body solve my problem

  10. my nokia 2700 mobile turns on but before i can do something the screen goes white………. can i flash my mobile with phoenix??? ty in advance 🙂

  11. When flashing Asha 302 rm-813 receive message “Failed to set product in flash mode!”

    Please help!

  12. When trying to flash Asha 302 RM-813, receive error “Failed to set product in flash mode.” I am using Phoenix 2012.50.000.

  13. what about nokia asha 501 that used rm-902. how to flashing if no product code listed on the menu in phoenix program…?
    my phone can’t loading only until nokia logo
    please give me step by step tutorial, btw my product code 059T501 rm-902 bi (indonesia) thanks B4…regard

  14. Hey…
    umm can u tell me where i can find the original firmware files for nokia x2-01 rm-709…
    I want to flash my phone because the Ovi Store just doesnt open….
    When i open it.. it trys to load.. and then suddenly it says ‘closing store’ and closes.
    Plss help me for the original files.

  15. After installed cracked version i am getting the error message

    “Error loading component

    HRESULT 0x80040154 (-2147221164)
    This means:
    Class not registered”

    Need a help

  16. my nokia c5 in software installing time discontinued the cable .my phone now it blank in switch on time just vibrate the phone not switch on what i do . am trying green+*+3 etc also but no use my phone is dead now.

  17. Can i flash my nokia c5-03 using Phoenix_Service_Software_2012.50.000.49146_cracked??.. when i try to connect it says driver installation failed both usb phone parent and usb rom.. I’m using windows 7 ultimate 64 bit.. and the phone is disconnecting automatically after i caonnect it

  18. i am a c5-03 user and my phone just vibrate when i try to open it. I tried to flash it but window can’t detect my unit. i tried to flash it before with cfw and i successfully flashed it. but, 1 day i open my phone saying that failed to start up, contact supplier. then, i try to flash it again but it get worst. it just vibrate.

  19. I can not install it. a sign telling me I need administrator privileges on windows 7, but I am in administrator mode appears. probe anyway and I can not install it.

        1. Do you have a Phoenix box or something? You can not install the original version if you do not have one.
          Maybe you do not really have the all rights to install the software.

      1. I finally was able to install using the version “cracked” to download, but I can not update my nokia n8. when I press for 8 sec. button cell, connect the USB cable and it sounds OK detected, but about 5 seconds, does sound like the USB cable is disconnected, and hence the installation is suspended.!4710&authkey=!AJqsZKY2oJpr030&v=3&ithint=photo%2c.png

        and finally, when I press the button cell, this last error appears informing that could not be restarted.!4711&authkey=!AJtJt95bVmRiQCI&v=3&ithint=photo%2c.png

        that may be? Thank you.

  20. help me with my phoenix download have an error “install a nokia dongle and try to start application again”

  21. Hi, I have c5-03 rm-697 phone. My phone product code is 059F2T6. This product sofware has just Turkish,English etc… menu language. There is no way to change my phone to russian menu. I wanna change my phone menu language to russian. As same as I followed your given instructions and i made everything. But, i couldn’t be success. When ever i tried to change it’s product code to 059F2V6. I’ve been taking same error message.

    “The flashing failed. Do you want to retry the flashing?
    HRESULT 0x8401f141 (-2080247487)
    Flash: Boot rom was not detected after phone boot up. Unable to start flashing. ”
    Please can you help me about my issue?

        1. I’m using Phoenix Service Software 2012.50.001.49220 version. I’ve been made search in internet. In there said that Connection option when was active usb port and click scan product. After that choose what you wanna load sw. This method Can change sw of phone. It could be success. For me no. So, i try out everything to change my phone sw. Even i made changing on original sofware with NFEstd editor v3.0. My made new rof2 sw has been just ready and it has French,German,Turkish,Russian and Ukrainan languages. But I can’t find anyway to flash my phone. By the way, when i tried to install your flash program, if my pc microsoft security essential active. Flash program is not installing properly. That means your Flash program is trying to upload my Pc something dangerous. Of course i tried to install your flash program without Antivirüs program. I couldn’t be success again. To communicate
          Here is my e-mail

        2. I used all version of Phoenix Service Software such as 2011….. 2012….

  22. How to change ProductCode for RM-952 (nokia 515)? Phoenix doesn’t have RM-952 on products list (open product menu) after download firmware to \\Program Files\Nokia\Phoenix\Products … etc.

  23. i have message error
    HRESULT 0x8421001c (-2078212068)
    NOKIA 200 RM-761
    can u fix this mr.,??
    thanks a lot

  24. iAm getting error message that no dp 1 nor dp 2 product or the product can not be ideintified
    pls help me

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