Nokia Care Suite PST 5.0 2013.38.3.2

New version of the Nokia Care Suite Product Support Tool 5.0 is available.
It provides support for the Nokia Windows Phones (Lumia), the latest Asha devices and products supported by the Testing and Tuning tool. Installation package and latest version of User Guide Document are attached.
For the products that are not supported in this release, old PST and Multi SW Updater version 2011.50.2 or Phoenix release needs to be used.
New features in the Care Suite 5.0
Barometer test added for RM-875, RM-876, RM-877.
Support for new products: RM-920, RM-922, RM-944, RM-945, RM-947, RM-951, RM-958, RM-959, RM-961, RM-962, RM-963.
Memory Card Test added for RM-692, RM-693, RM-694, RM-702, RM-704, RM-724, RM-725, RM-761, RM-766, RM-767, RM-768, RM-772, RM-799, RM-800, RM-810, RM-811, RM-827, RM-832, RM-834, RM-837, RM-838, RM-839, RM-840, RM-841, RM-843, RM-852, RM-862, RM-863, RM-864, RM-871, RM-872, RM-873, RM-899, RM-900, RM-902, RM-907, RM-911, RM-919, RM-920, RM-921, RM-922, RM-924, RM-925, RM-926, RM-928, RM-929, RM-934, RM-947, RM-948, RM-949, RM-950, RM-951, RM-952, RM-953, RM-954, RM-956, RM-957, RM-958, RM-959.

Changes & Error corrections from previous version
Stability improvements in WP8 multi-refurbish.
Language package change is disabled from Nokia Asha 205.
Please note:
Offline installation: Uninstall previous version (2013.27.1) manually before installing this version.
Only the new Common Data Package Location (SR1315) is supported by default. If you need to use other Data Package Locations, they need to be added to the preferences manually.
Do not use Care Suite 4.0 and 5.0 simultaneously. They can be installed on the same PC and launched from the Nokia Application Launcher but not run at the same time.
If it seems that all features are not available on the left hand side of the screen, please click the small arrow next to the list. More features will be shown. This may happen if your screen is not maximized.
Lumia / Windows 7 phones will reboot when they are disconnected – please wait for the phone to restart
Installation of FUSE drivers may take a long time. Therefore it is recommended that the Windows Automatic Driver Installation is disabled from the Control panel. Please go to Windows Control Panel -> System ->Advanced System Settings ->Hardware ->Device Installation Settings and select “Never install driver software from Windows Update”
PC must be connected to network, meaning that Ethernet cable must be connected to PC and connection needs to be configured to work properly. PC must be able to connect to for example internal network, but it is not necessary that PC has an online connection to Internet.
Known errors & limitations
FLS-5 Drivers included in the installation package do not support 64-bit WIndows operating systems. Therefore Care Suite PST can not be used for servicing phones which use FLS-5 (USB_FBUS) connection.
Please do not use diacritical signs when selecting installation path for NCS.
Recovery or Refurbishment Flashing for Lumia Series Devices may fail on first attempt. Please try again, it works the second time around
Asha drivers don’t install when devices are connected via USB hub (on win7). Hub works if user installs drivers first via straight USB connection.
PST release 5.0 can be installed on the same PC with all current Nokia Service Software Applications, but simultaneous use with earlier PST version 4.0 is not possible
Audio input test with RM-899, RM-900 and RM-902 require AHJ headset.
In case of OMTP AV connector the microphone signal pin is switched with ground and the test fails silently.
(no error returned from the device).
Chess patterns do not work with RM-839, RM-840, RM-841, RM-948, RM-949, RM-950, RM-952, RM-953, RM-954, RM-956, RM-957.
The error is on device sw side.

When using Multi SW Updater, the recommendation is to use it with up to five devices that are the same model and start the refurbish to every device simultaneously.
Do not start 1st flash-round with full amount of devices – instead add gradually 2-3 devices – Fuse can be fragile when 8-16 devices at once tries to create new connection
When using USB Hub please connect devices one by one to the ascending USB ports – it will help you to distinguish which of them had failed and needs to be recovered by Recovery plugin (check IMEI, USB Port # from UI or follow Action Report log for details)
Do not connect\disconnect devices while other flashings are in progress – all should be finalized (successful or not) – main reason for fail is USB port enumeration done by OS when changing something
Additional info for 16 simultaneous flashes: Based on testing with Windows Phone 8 devices please follow the following preliminary recommendations for a PC USB setup for maximum stability and timing of the USB bus:
Use a PC that has at least four (4) independent USB 2.0 host controllers.
Connect no more than one powered external USB hub to each host controller
Each external hub must have its own independent power source,  with the capability to supply at least 500 mA per device connected to it.
Connect no more than four (4) devices to each external hub
Supported products:
RM-761, RM-763, RM-781, RM-799, RM-800, RM-813, RM-884, RM-803, RM-809, RM-807, RM-832, RM-834, RM-810, RM-811, RM-812,
RM-827, RM-837, RM-871, RM-808, RM-823, RM-802, RM-835, RM-836, RM-849, RM-724, RM-725, RM-819, RM-801, RM-596, RM-601,
RM-609, RM-626, RM-639, RM-640, RM-659, RM-662, RM-670, RM-675, RM-679, RM-691, RM-692, RM-693, RM-694, RM-702, RM-704,
RM-707, RM-718, RM-730, RM-749, RM-750, RM-754, RM-772, RM-774, RM-775, RM-776, RM-779, RM-766, RM-767, RM-768, RM-696,
RM-714, RM-872, RM-873, RM-862, RM-863, RM-864, RM-824, RM-825, RM-826, RM-845, RM-867, RM-846, RM-852, RM-821, RM-820,
RM-822, RM-889, RM-898, RM-907, RM-878, RM-838, RM-843, RM-844, RM-911, RM-913, RM-914, RM-915, RM-917, RM-923, RM-885,
RM-887, RM-860, RM-839, RM-840, RM-841, RM-919, RM-921, RM-924, RM-925, RM-926, RM-928, RM-929, RM-892, RM-893, RM-899,
RM-900, RM-902, RM-910, RM-875, RM-876, RM-877, RM-927, RM-937, RM-938, RM-939, RM-940, RM-941, RM-942, RM-943, RM-948, RM-949, RM-950, RM-952, RM-953, RM-954, RM-955, RM-956, RM-957,RM-920, RM-922, RM-944, RM-945, RM-947, RM-951, RM-958, RM-959, RM-961, RM-962, RM-963

Download Now

30 Replies to “Nokia Care Suite PST 5.0 2013.38.3.2”

  1. With the right patch, is it possible to browse/d'load instead of having to enter a p.code in this new version, or do we have to use navifirm+ for that?

    I've already paid for navifirm+, but I'd like to know if it's now possible to do the same in the: "Product Support Tool for Store" & "Data Package Manager"?

    I'm not sure if I shoud update to the latest versions of NCS/DPM, then again, I probably have to, because I believe the older version of NCS cannot flash the Lumia 1020?

    Advice on all these points would be hugely appreciated!


  2. men, idk what is happening the updater send mi an error and now my phone not boot, my pc is detecting it how qualcomm hs-usb qloader 9008…what i can do?

  3. I am being prompted for a username/password for the Firmware Repository for Care.

    Do I have the right package downloaded?

  4. I cant't download the firmware. I get the error message in the recovery page: Error during receiving list of data package. The globe is green.

    But I can check the updater of the application launcher.



      1. Is Nokia Data Package Manager a part of the Nokia Care Suite or where can i get it?

        I´m looking for standard firmware for a Nokia N8(Anna)

        Thx for any help !

      1. When searching for the version for my L925 you press Download. However, when I press that it says the following: "Access is denied. Verify credentials". I followed all the steps as replacing the .cfg file, so I don't understand what I am doing wrong.

Leave a Reply

Your email address will not be published. Required fields are marked *