Nokia Care Suite PST 5.0 5.1.83.1414

New version of the Nokia Care Suite Product Support Tool 5.0 is available.
It provides support for the Nokia Windows Phones (Lumia), Nokia X and the latest Asha devices and products supported by the Testing and Tuning tool. Installation package and latest version of User Guide Document are attached.
For the products that are not supported in this release, old PST and Multi SW Updater version 2011.50.2 or Phoenix release needs to be used.
 
New features in the Care Suite 5.0
– Support for the first Windows Phone 8.1 devices: RM-974, RM-975, RM-976, RM-977, RM-978, RM-979, RM-1010, RM-1027.
– Communication Layer Cleaner is included to this release. The purpose of it is to clean old drivers and Fuse installation automatically from the machine. Communication Layer Cleaner is needed to be executed before installing new driver packages (new version format major.minor.build.yyww e.g. 1.1.20.1412) to prevent manual driver uninstallations.
– Note that installation order can still mess up drivers to be used. In case user installs T&TT or PIT after this PST ext release, drivers will be updated to old ones and detection stops working. Workaround is to install PST once again. During re-installation, Nokia Communication Layer cleaner will handle old drivers.


Changes & Error corrections from previous version
Please note:
Offline installation: Uninstall previous version (5.0.60.1409) manually before installing this version.

Only the new Common Data Package Location (SR1315) is supported by default. If you need to use other Data Package Locations, they need to be added to the preferences manually.
Do not use Care Suite 4.0 and 5.0 simultaneously. They can be installed on the same PC and launched from the Nokia Application Launcher but not run at the same time.
If it seems that all features are not available on the left hand side of the screen, please click the small arrow next to the list. More features will be shown. This may happen if your screen is not maximized.
Lumia / Windows 7 phones will reboot when they are disconnected – please wait for the phone to restart
Installation of FUSE drivers may take a long time. Therefore it is recommended that the Windows Automatic Driver Installation is disabled from the Control panel. Please go to Windows Control Panel -> System ->Advanced System Settings ->Hardware ->Device Installation Settings and select “Never install driver software from Windows Update”
PC must be connected to network, meaning that Ethernet cable must be connected to PC and connection needs to be configured to work properly. PC must be able to connect to for example internal network, but it is not necessary that PC has an online connection to Internet.
Nokia X (RM-980). Note: For device detection, user needs to manually enter code: *#*#2273#*#*  on device dial-pad and enable WinUSB mode by selecting it on device’s screen. Same action is always needed after finalized flashing.
 
Known errors & limitations
FLS-5 Drivers included in the installation package do not support 64-bit WIndows operating systems. Therefore Care Suite PST can not be used for servicing phones which use FLS-5 (USB_FBUS) connection.
Please do not use diacritical signs when selecting installation path for NCS.
Recovery or Refurbishment Flashing for Lumia Series Devices may fail on first attempt. Please try again, it works the second time around
Asha drivers don’t install when devices are connected via USB hub (on win7). Hub works if user installs drivers first via straight USB connection.
PST release 5.0 can be installed on the same PC with all current Nokia Service Software Applications, but simultaneous use with earlier PST version 4.0 is not possible
Audio input test with RM-899, RM-900 and RM-902 require AHJ headset.
In case of OMTP AV connector the microphone signal pin is switched with ground and the test fails silently.
(no error returned from the device).
Chess patterns do not work with RM-839, RM-840, RM-841, RM-948, RM-949, RM-950, RM-952, RM-953, RM-954, RM-956, RM-957.
The error is on device sw side.
Multi Software Updater 5.0 issues with devices RM-944 (Nokia 108 Dual SIM) and RM-945 (Nokia 108) Multi Software Updater 5.0 has some problem with multi refurbish for devices RM-944 (Nokia 108 Dual SIM) and RM-945 (Nokia 108).
In order to fix this problem please disable Refurbish Logs in preferences. Please follow the instructions below on how to solve this problem:
 
– Launch “Multi Software Updater 5.0” then go to menu File –> Preferences;
– In preference switch to “Logs” tab then uncheck Refurbish Logs Enable;
– Click Ok button
 
MSU
• When using Multi SW Updater, the recommendation is to use it with up to five devices that are the same model and start the refurbish to every device simultaneously.
• Do not start 1st flash-round with full amount of devices – instead add gradually 2-3 devices – Fuse can be fragile when 8-16 devices at once tries to create new connection
• When using USB Hub please connect devices one by one to the ascending USB ports – it will help you to distinguish which of them had failed and needs to be recovered by Recovery plugin (check IMEI, USB Port # from UI or follow Action Report log for details)
• Do not connect\disconnect devices while other flashings are in progress – all should be finalized (successful or not) – main reason for fail is USB port enumeration done by OS when changing something
• Additional info for 16 simultaneous flashes: Based on testing with Windows Phone 8 devices please follow the following preliminary recommendations for a PC USB setup for maximum stability and timing of the USB bus:
• Use a PC that has at least four (4) independent USB 2.0 host controllers.
• Connect no more than one powered external USB hub to each host controller
• Each external hub must have its own independent power source,  with the capability to supply at least 500 mA per device connected to it.
• Connect no more than four (4) devices to each external hub
 
Supported products:
RM-761, RM-763, RM-781, RM-799, RM-800, RM-813, RM-884, RM-803, RM-809, RM-807, RM-832, RM-834, RM-810, RM-811, RM-812, RM-827, RM-837, RM-871, RM-808, RM-823, RM-802, RM-835, RM-836, RM-849, RM-724, RM-725, RM-819, RM-801, RM-596, RM-601, RM-609, RM-626, RM-639, RM-640, RM-659, RM-662, RM-670, RM-675, RM-679, RM-691, RM-692, RM-693, RM-694, RM-702, RM-704, RM-707, RM-718, RM-730, RM-749, RM-750, RM-754, RM-772, RM-774, RM-775, RM-776, RM-779, RM-766, RM-767, RM-768, RM-696, RM-714, RM-872, RM-873, RM-862, RM-863, RM-864, RM-824, RM-825, RM-826, RM-845, RM-867, RM-846, RM-852, RM-821, RM-820, RM-822, RM-889, RM-898, RM-907, RM-878, RM-838, RM-843, RM-911, RM-913, RM-914, RM-915, RM-917, RM-923, RM-885, RM-887, RM-860, RM-839, RM-840, RM-841, RM-919, RM-921, RM-924, RM-925, RM-926, RM-928, RM-929, RM-892, RM-893, RM-899, RM-900, RM-902, RM-910, RM-875, RM-876, RM-877, RM-927, RM-937, RM-938, RM-939, RM-940, RM-941, RM-942, RM-943, RM-948, RM-949, RM-950, RM-952, RM-953, RM-954, RM-955, RM-956, RM-957, RM-920, RM-922, RM-944, RM-945, RM-947, RM-951, RM-958, RM-959, RM-961, RM-962, RM-963, RM-994, RM-995, RM-996, RM-997, RM-998, RM-934, RM-972, RM-973, RX-113, RX-114, RM-969, RM-970, RM-971, RM-986, RM-987, RM-980, RM-1027, RM-1010, RM-974, RM-975, RM-976, RM-977, RM-978, RM-979

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35 Replies to “Nokia Care Suite PST 5.0 5.1.83.1414”

  1. while connecting my phone to computer i am seen this error (USB not recognized)please give solution(nokia c2-02 ded phone)
    Flashing started
    Creating product data items list
    Product data items list created
    Backup not required
    Flashing phone
    Initializing
    Scanning image files…
    Waiting for USB device…
    ERROR: Failed to set phone to flashmode
    Flashing phone
    Initializing
    Scanning image files…
    Waiting for USB device…
    ERROR: Failed to set phone to flashmode
    Flashing phone
    Initializing
    Scanning image files…
    Waiting for USB device…
    ERROR: Failed to set phone to flashmode
    All operations completed
    Firmware updating failed.
    ====================================
    The flashing failed. Do you want to retry the flashing?

    HRESULT 0x8401f141 (-2080247487)

    Flash: Boot rom was not detected after phone boot up. Unable to start flashing.

  2. hi bro …

    i want to flash may nokia 220 RM-969 with nokia care suite . but ths soft not detect my phone !

    can you help me to solve it ?

    my phone not support pc suite …

    when i connect it to pc 2 modes apear:
    1. mass storage
    2. charrging

      1. I use care suite for recovering my dead nokia 220, but in the end an error was appear, it says “Recovery Failed”, setting device mode failed. Why just like that? Any solution for that?

  3. bro NokiaCareSuiteForStore-5.0.60.1409 it say finish but not install properly ………..win7 32bit how to fix

  4. Bro pls help..my version NokiaCareSuiteForStore-5.0.60.1409.when setup not install properly..its say finish but not setup…..how to fix pls help…….win7 32BIt use

  5. plz help me when I install

    The wizard was interrupted before Nokia Care Suite PST 5.0 Could be completely installed.

    Your system has not been modified. To complete installation at another time, please run setup again .

    Click Finish to exit the wizard.

  6. http://goo.gl/RIkKOu

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