New features in the Care Suite 5.0
– Support for new products: RM-832, RM-838, RM-843, RM-844, RM-852, RM-862, RM-863, RM-864, RM-872, RM-873, RM-889, RM-898, RM-907, RM-911
– FiRe download solution is renewed. (ECL is re-written).
Changes & Error corrections from previous version
– Windows XP operating system is not supported.( This release is not tested on Windows XP but it can work on XP.)
– Change to Babel crash files sending is done: Crash file will be checked from the device only once per client session.
When Fire connection is offline: Let’s remove crash file from the device and store it only to the PC
– Fix to this error in WP7 Multi refurbish is done: Refresh different connection in FuseUI has caused refurbish fail. It is now fixed.
– Automatic application update will be now also possible.
– Failed Phone info rows are not shown.
Offline installation: Uninstall previous version (2012.22.1) manually before installing this version.
Only the new Common Data Package Location (SR1315) is supported by default. If you need to use other Data Package Locations, they need to be added to the preferences manually.
Do not use Care Suite 4.0 and 5.0 simultaneously. They can be installed on the same PC and launched from the Nokia Application Launcher but not run at the same time.
If it seems that all features are not available on the left hand side of the screen, please click the small arrow next to the list. More features will be shown. This may happen if your screen is not maximized.
Lumia / Windows phones will reboot when they are disconnected – please wait for the phone to restart
Installation of FUSE drivers may take a long time. Therefore it is recommended that the Windows Automatic Driver Installation is disabled from the Control panel. Please go to Windows Control Panel -> System ->Advanced System Settings ->Hardware ->Device Installation Settings and select “Never install driver software from Windows Update”
PC must be connected to network, meaning that Ethernet cable must be connected to PC and connection needs to be configured to work properly. PC must be able to connect to for example internal network, but it is not necessary that PC has an online connection to Internet.
Known errors & limitations
FLS-5 Drivers included in the installation package do not support 64-bit WIndows operating systems. Therefore Care Suite PST can not be used for servicing phones which use FLS-5 (USB_FBUS) connection.
Please do not use diacritical signs when selecting installation path for NCS.
Recovery or Refurbishment Flashing for Lumia Series Devices may fail on first attempt. Please try again, it works the second time around
Pictures will disappear during Series 40 device SW Update. This is related to product specific data package configuration Asha drivers don’t install when devices are connected via USB hub (on win7). Hub works if user installs drivers first via straight USB connection.
PST release 5.0 can be installed on the same PC with all current Nokia Service Software Applications, but simultaneous use with earlier PST version 4.0 is not possible
RM-596, RM-601, RM-609, RM-626, RM-639, RM-640, RM-659, RM-662, RM-670, RM-675, RM-679, RM-691, RM-692, RM-693, RM-694
RM-696, RM-702, RM-704, RM-707, RM-714, RM-718, RM-724, RM-725, RM-730, RM-749, RM-750, RM-754, RM-761, RM-763, RM-766
RM-767, RM-768, RM-772, RM-774, RM-775, RM-776, RM-779, RM-781, RM-799, RM-800, RM-801, RM-802, RM-803, RM-807, RM-808
RM-809, RM-810, RM-811, RM-812, RM-813, RM-819, RM-823, RM-827, RM-832, RM-834, RM-835, RM-836, RM-837, RM-849, RM-871
RM-884, RM-838, RM-843, RM-844, RM-852, RM-862, RM-863, RM-864, RM-872, RM-873, RM-889, RM-898, RM-907, RM-911